Aide & Support
Dernière mise à jour:August 31, 2026
1. Welcome to Ayowa Help & Support
Whether you are a buyer looking for order assistance, a creator managing live content, or a business owner operating on our marketplace, the Ayowa support team is here to assist you every step of the way.
2. Official Contact Channels
Reach out to our support team through our official email:
- General Customer Support: accounts@innovaltra.com — For assistance with accounts, orders, checkout, and general platform questions.
- Seller & Partner Inquiries: accounts@innovaltra.com — For business verification, KYC onboarding, store management, and enterprise inquiries.
- Privacy & Data Requests: accounts@innovaltra.com — For data access, account deletion requests, and privacy inquiries.
- Safety & Moderation: accounts@innovaltra.com — For reporting violations, harassment, child safety concerns, or urgent security issues.
3. Frequently Asked Topics
Orders & Deliveries
Track active deliveries, view receipt details, and manage delivery addresses in My Orders.
Seller & KYC Verification
Submit national ID, business registration documents, and review verification status in the Seller Wizard.
Service Bookings
Schedule appointments, review booked services, coordinate with providers, and request changes.
Account Security & Deletion
Manage login credentials, update passwords, or permanently request account deletion in Settings.
4. In-App Support Form
Registered users can also send messages directly through the in-app Support Form:
- Sign in to your account on Web or Mobile.
- Go to Settings > Help and Support.
- Enter your message and submit your request. Our support staff will respond promptly.
5. Response Times & Operating Hours
Our team operates 7 days a week. We aim to respond to all general support inquiries within 24 to 48 business hours. Urgent safety and trust reports receive prioritized escalation.