Politique de confidentialité

1. Introduction

Welcome to Ayowa(“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, mobile application, and related services (collectively, the “Services”).

2. Information We Collect

We collect information in several ways, including:

• Account & Profile Information: When you register, we collect your name, username, email address, phone number, profile pictures, and authentication credentials.
• Marketplace, Orders & Payment Details: When you make purchases, list products, or book services, we process order details, shipping addresses, transaction records, and payment method references.
• Seller & KYC Verification: For sellers and service providers, we may collect business registration details, identification documents, and bank payout information to comply with legal Know Your Customer (KYC) requirements.
• User Content & Communications: Messages sent via our platform, livestreams, video posts, stories, comments, reviews, and customer support inquiries.
• Location Information: With your permission, we access precise or coarse location data to facilitate local marketplace delivery, service bookings, and relevant product discovery.
• Device & Usage Data: IP addresses, browser type, operating system, device identifiers, referral URLs, and usage analytics.

3. How We Use Your Information

We use the collected information to:

• Provide, operate, maintain, and enhance our Services.
• Process transactions, manage orders, and facilitate payments.
• Enable communication between buyers, sellers, and service providers.
• Authenticate accounts, detect and prevent fraud, spam, and security incidents.
• Enforce our Terms of Service, Community Guidelines, and legal obligations.
• Personalize your experience and deliver relevant content and notifications.

4. How We Share Your Information

We do not sell your personal data. We may share information with:

• Other Users: Profile information, public posts, reviews, and relevant order details shared with counterparties to complete transactions.
• Service Providers: Trusted vendors providing hosting, analytics, map services, customer support, and payment processing.
• Legal & Compliance Authorities: When required by law, regulation, subpoena, or to protect the rights, safety, and property of our users and the public.

5. Data Security & Retention

We employ robust technical and organizational measures to safeguard your data against unauthorized access, loss, or alteration. We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or comply with legal requirements.

6. Your Rights & Choices

Depending on your location, you have rights regarding your personal data, including access, rectification, deletion, data portability, and the right to restrict or object to certain processing. You can manage your account preferences within Settings or contact support.

7. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us via our in-app Help and Support center or email us at accounts@innovaltra.com.